We’re here to help make your Florence adventure unforgettable. Whether you have questions about our tours, need assistance with bookings, or want more information about our services, don’t hesitate to reach out. Our dedicated team is ready to assist you!

Our Contact

  • Piazza delle Belle Arti, 50122 Firenze FI
  • +393512202134
  • Info@florencetourexperts.com

Terms and Conditions

Effective Date: September 5, 2024

Welcome to Florence Tour Experts! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

Florence Tour Experts (“we,” “us,” or “our”) operates the website https://florencetourexperts.com/ (the “Site”). These Terms and Conditions govern your use of our Site and services, including booking tours and making payments through Stripe.

2. Booking and Payments

  • Booking: All bookings for tours and services must be made through our Site. You will receive a confirmation email once your booking is successfully processed.
  • Payment: Payments are processed securely via Stripe. By using Stripe, you agree to Stripe’s Terms of Service and Privacy Policy. We do not store or have access to your credit card information.

3. Refund and Cancellation Policy

  • Refunds: Refunds are subject to our Refund Policy, which is outlined on our Site. Requests for refunds must be made within the specified timeframe.
  • Cancellations: If you need to cancel a booking, please contact us at info@florencetourexperts.com as soon as possible. Cancellation policies and fees vary based on the tour and timing.

4. User Responsibilities

  • Accuracy: You agree to provide accurate and complete information when making a booking. Any changes to your booking details should be communicated promptly.
  • Behavior: You are expected to behave respectfully and comply with all local laws and regulations during the tour. We reserve the right to refuse service if your behavior is disruptive.

5. Intellectual Property

All content on the Site, including text, images, and logos, is the property of Florence Tour Experts and protected by intellectual property laws. Unauthorized use of any content is prohibited.

6. Limitation of Liability

To the fullest extent permitted by law, Florence Tour Experts shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with your use of our Site or services.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the modified terms.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Florence, Italy.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Florence Tour Experts
Email: info@florencetourexperts.com
Website: https://florencetourexperts.com/